Welcome to DALTECH. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and online appointment booking services.
1. Information We Collect
We collect information you provide directly when you create a customer account or register as a service provider, including your first name, last name, email address, phone number, and location. We also collect transaction data regarding your appointments, queues, and payments (including CIB/EDAHABIA or international cards processed securely via Chargily, Stripe, or LemonSqueezy).
2. How We Use Your Information
We use your information to operate and maintain the DALTECH platform, schedule appointments, coordinate live queue tracking, process transactions securely, notify you about appointment status, and send important service alerts (such as OTP registration codes or queue position notifications).
3. Data Sharing & Third Parties
To deliver our services, we share necessary details between customers and providers (for instance, a provider sees your name and service request, and you see your position in a provider's queue). We do not sell your personal data. We utilize secure payment processing partners (Chargily for Algerian CIB/EDAHABIA, and Stripe/LemonSqueezy for international credit cards) who manage your payment info in compliance with industry security standards.
4. Data Security
We implement enterprise-grade security controls, including SSL/TLS encryption, secure database architectures, and tokenized session authentications, to prevent unauthorized access, alteration, or disclosure of your personal information.
5. Your Rights
You have the right to access, update, correct, or delete your account information at any time through your Profile tab in the customer portal or by contacting our support team at [email protected].